Consumer Rights ProtectionGUSTO

Dear Clients! We appreciate your trust and are grateful that you have chosen GUSTO LEASING LLC (hereinafter referred to as the Financial Company).

Providing the highest-quality services is the Financial Company’s primary obligation to its clients, so your opinion about the service provided by our company is very important to us.

If you have suggestions or comments, applications or petitions, or complaints about the quality of service at GUSTO LEASING LLC, you may submit an appeal concerning the company’s activities using one of the following contact methods:

Your comments about our service are very important to us, as they help us promptly address shortcomings in our work and provide you with the highest-quality service.

We assure you that positive feedback will also receive our attention.

In accordance with the Instruction on organising the consideration of citizens’ appeals, personal reception and access to public information at the National Bank of Ukraine, approved by Decision No. 332-rsh of the Board of the National Bank of Ukraine dated 14 May 2020, a client may appeal to the National Bank regarding the matters raised in an appeal, including when the Financial Company has not responded within the period established by Ukrainian law or when the response received does not satisfy the client.

Submitting an appeal to the Financial Company or the National Bank does not deprive a client of the right to apply to a court in accordance with Ukrainian law to protect their rights and interests.

Officials of the Financial Company are liable under Ukrainian law for refusing to accept or consider an appeal, violating the deadline for considering an appeal, or otherwise violating a client’s right to appeal.

If your question concerns our company’s services or you require information support, you may contact the Financial Company’s Information Centre directly.

Out-of-court consideration of consumer complaints is carried out by the Financial Company through written appeals in accordance with:

• the Law of Ukraine “On Citizens’ Appeals”;
• the Instruction on record keeping for citizens’ appeals in state and local authorities, citizens’ associations, enterprises, institutions and organisations regardless of ownership, and the mass media, approved by Resolution No. 348 of the Cabinet of Ministers of Ukraine dated 14 April 1997;
• the Instruction on organising the consideration of citizens’ appeals, personal reception and access to public information at the National Bank of Ukraine, approved by Decision No. 332-rsh of the Board of the National Bank of Ukraine dated 14 May 2020.

The “Citizens’ Appeals” section of the National Bank’s official website contains information about the consideration of appeals: bank.gov.ua